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Job Title: Computer Client Support Analyst, AscLocation: Sacramento, CA Duration: 12 Months Pay Range: $22.30/hr on W2Intelliswift Software Inc. conceptualizes, builds, and supports the world's most amazing technology products and solutions. Our team of rich experts from diverse backgrounds contributes to making Intelliswift one of the most reliable partners in IT and Talent solutions. We specialize in delivering world-class Digital Product Engineering, Data Management and Analytics, and Staffing Solutions services to Fortune companies, SMBs, ISVs, and fast-growing startup
Job Summary
New workers starting on assignments will be onsite at the TSC: Provides opportunity for in-person training and mentorship from fellow team members
Workers to be assessed for hybrid work model: Workers will be assessed based on criteria such as training completion, grasp of training material, ability to work independently and meeting assignment metrics
Troubleshooting IT related issues (preferably with call center experience)
iOS (iPhone, iPad) application support and troubleshooting
Computer networking experience, including LAN, Wi-Fi, printers, and peripheral device
Driven to help and support clients with outstanding customer service.
Ability to meet attendance expectations.
Day to Day Activity
Provides remote client desktop support via phone with basic level technical understanding and capability in Microsoft Operating Systems to reset Network and Application passwords, unlock Network Account access and support application, hardware, and software outage recovery
Administers active, professional, and customer service oriented, 2-way communications and 'knowledge transfer' within assigned team/function, in real-time
Fosters strong Teamwork culture intra and inter TSC, with coworkers and stakeholders
Create/Assign incident tickets and work orders based on priority, impact and complexity to the appropriate fix agents. Must be able to follow through on assigned tags to completion
Assesses and ensures process and work conforms to existing policies, standards and guidelines
Complete documentation of service requests within established time frames
Minimum Qualifications
High School Diploma or equivalent
6 months of IT service/help desk or Call Center operations experience
Basic knowledge and experience with Microsoft Office Suite, Microsoft Windows operations systems, and enterprise network environment
Strong customer service skills
Ability to learn quickly and transfer essential knowledge to team members
Adheres to work instructions and/or processes as defined in Run-Books and Playbooks
Americans With Disabilities Act (ADA)If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact Intelliswift Human Resources Department
Other Employment StatementsIntelliswift participates in the E-Verify program.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Information Technology & Services
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